By using Glimbug (“Service”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, you may not access or use the Service. These Terms constitute a legally binding agreement between you and Glimbug (“we,” “us,” or “our”).
We may modify these Terms at any time. If we make material changes, we will notify you by email or by posting a notice on our website prior to the changes taking effect. Your continued use of the Service after changes become effective constitutes your acceptance of the modified Terms.
Your use of the Service is also governed by our Privacy Policy, which describes how we collect and use your information.
Glimbug is a beta testing feedback collection platform that allows software developers (“Project Owners”) to collect, organize, and manage feedback from beta testers (“Feedback Submitters”). Project Owners create projects and share feedback links with their testers. Feedback Submitters can submit bug reports, feature proposals, and questions without needing to create an account.
To use Glimbug as a Project Owner, you must:
You may not create an account on behalf of another person or entity without their authorization. We reserve the right to suspend or terminate accounts that violate these Terms or contain false information.
Glimbug offers paid subscription plans (Starter, Basic, and Pro) with varying features and usage limits. Plan details, pricing, and limits are displayed on our pricing page. By subscribing to a plan, you agree to pay the applicable fees.
Subscriptions are billed in advance on a monthly or yearly basis, depending on your selected billing interval. By providing your payment information, you authorize us to charge your payment method for:
You may upgrade your subscription at any time. Upgrades take effect immediately with prorated billing. Downgrades take effect at the end of your current billing period. When downgrading, you must ensure your usage (projects, storage, submissions) falls within the limits of your new plan.
You may cancel your subscription at any time from your account settings. Cancellations take effect at the end of your current billing period, and you will retain access to the Service until then. No refunds are provided for partial billing periods, unused time, or downgraded features, except where required by applicable law. We reserve the right to issue refunds at our sole discretion in exceptional circumstances.
You may pause your subscription from your account settings. While paused, you will not be charged, but your access to certain features will be restricted and your feedback links will be temporarily disabled. You may resume your subscription at any time, which will start a new billing period.
If a payment fails, we will notify you and attempt to charge your payment method again. If payment continues to fail, your account may be suspended or frozen until payment is successfully processed.
Your account may be in one of the following states:
You agree not to use the Service to:
We reserve the right to investigate violations and take appropriate action, including suspending or terminating your account and reporting illegal activity to law enforcement.
You retain all ownership rights to the content you submit to Glimbug, including feedback, screenshots, and project information (“User Content”). We do not claim ownership of your User Content.
By submitting User Content, you grant us a non-exclusive, worldwide, royalty-free license to use, store, display, and transmit that content solely for the purpose of providing and improving the Service. This license terminates when you delete the content or your account.
You are solely responsible for your User Content. You represent and warrant that you have all necessary rights to submit your User Content and that it does not violate any law or infringe any third-party rights. We do not endorse, verify, or guarantee any User Content.
As a Project Owner, you are responsible for the feedback submitted through your project links. If you become aware of any feedback that violates these Terms or applicable law, you should delete it promptly. We reserve the right (but have no obligation) to review, remove, or disable access to any User Content that we believe, in our sole discretion, violates these Terms or applicable law, or may harm our users or the Service.
The Service, including its original content, features, functionality, and underlying technology, is owned by Glimbug and protected by copyright, trademark, and other intellectual property laws. Our name, logo, and all related names, logos, and slogans are our trademarks. You may not use these marks without our prior written consent.
We strive to maintain the availability of the Service but do not guarantee uninterrupted or error-free operation. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control. We will make reasonable efforts to notify you of planned downtime in advance.
IMPORTANT - PLEASE READ CAREFULLY
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL GLIMBUG, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:
OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO US FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED SWISS FRANCS (CHF 100), WHICHEVER IS GREATER.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OR ALL OF THE ABOVE EXCLUSIONS AND LIMITATIONS MAY NOT APPLY TO YOU.
THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.
WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, OR THAT ANY DEFECTS WILL BE CORRECTED. WE DO NOT WARRANT THE ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY INFORMATION PROVIDED THROUGH THE SERVICE.
You agree to indemnify, defend, and hold harmless Glimbug and its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or related to:
You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of your current billing period. You may also permanently delete your account, which immediately terminates your access and deletes or irreversibly anonymizes your personal data in our application databases. Certain billing and transaction information may still be retained by our payment processor as required by law.
We may suspend or terminate your account immediately, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination, your right to use the Service ceases immediately. We are not liable for any damages resulting from termination of your account.
Upon termination or deletion of your account:
These Terms shall be governed by and construed in accordance with the laws of Switzerland, without regard to its conflict of law provisions. Any disputes arising from or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of Switzerland.
If you are a consumer residing in the European Union, you may also bring proceedings in the courts of your country of residence. Nothing in these Terms affects your rights as a consumer under mandatory consumer protection laws in your jurisdiction.
These Terms, together with our Privacy Policy and any other agreements expressly incorporated by reference, constitute the entire agreement between you and Glimbug regarding the Service and supersede all prior agreements and understandings.
If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its intent.
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorized representative of Glimbug.
You may not assign or transfer these Terms or your rights under them without our prior written consent. We may assign these Terms without restriction.
We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, government actions, or failures of third-party services.
If you have any questions about these Terms, please contact us through the contact form available at glimbug.com.